Titan Fitness Reviews

I recently bought a couple of 40lb cast iron kettlebells from Titan. I was referred to them by my personal trainer as a good location for affordable gym equipment. The price of the kettlebells was great and with free FedEx shipping, I had them in two days for my order. The handles of the kettlebells are perfect for grip, for either one or two handed exercises. I will be a repeat customer for sure!

I recently bought Titan Multi Grip Camber Barbell. And so happy with the product I received. It was exactly as described and a great addition to my home gym. A great bar and even better pricing. Highly recommend.

I have received three products from Titan Fitness through online ordering, for our home gym. The products were amazing (commercial gym quality...and I should know having run a gym for 6 years). The shipments were fast, the products were packaged well, and I have enjoyed using them at least a few times a week.

Excellent customer service. Jude was helpful and resolved the issue quickly.

I want to thank Jeremy for not only responding to my questions but responding with a question to be sure that his answer would be accurate.
Jeremy is an asset Titan.
Thanks,
Warren

Titan is an absolutely HORRIBLE company with even worse customer service! Ordered this 9 barbell holder. The unit arrived with a significantly bowed top, scratches/nicks (the box was in perfect shape), exposed metal from missing powder coat on the exterior, and completely uncoated interior pipes that were rusted (right where my expensive barbells would sit). Reached out to customer service about the issues. Received a prompt reply offering for me to keep the defective stand and they'd send a replacement or issue a full refund as an apology for the issues. I opted for the latter. They then responded back and said they misspoke and I'd actually need to send it back for a replacement or refund. At that point, I had already started working to salvage the original unit (bending the top, cleaning up rust, etc.). At which point, they responded and said they'd instead offer me a 10% ($10) refund for my troubles (this is the CURRENT sale price on a documented defective unit). Essentially, this "apology" was to sell me a "scratch and dent" unit... for the current price of a brand new unit (which they also wouldn't honor in the first place, despite the sale starting before the item even arrived). Talk about insulting. I'll never make the mistake of ordering from this terrible company and their blatantly copied designs ever again. Sometimes you truly do get what you paid for! I can't encourage you enough, spend a little more and deal with a reputable company.

Continuing with the saga of this deplorable service, the company provided me with a FedEx return pickup request and accompanying tracking number. However, unsurprisingly at this point, the tracking number they gave me is invalid. So, FedEx has the package but I have no way of tracking it and Titan hasn't responded to my email letting them know. Fortunately, having zero trust in Titan, I have detailed pics of everything from packaging to handing it to the driver. I'm therefore confident I'll be receiving my money back, one way or another. I CANNOT WAIT to be forever done with this company!

Well built and very solid adjustable dip attachment.

My customer service contact was fantastic. Very experienced, knowledgeable and thorough. I was able to accomplish everything I had intended to do thanks to her.

Titan's rep "Jo" has been great to deal with. She makes for a really positive experience with Titan. Hopefully we can get Fed-X to do their part!

Super great shopping at Titan Fitness. I bought a very nice stepper. Surprised at the high quality and the super fast shipping, which was "FREE". I will definitely be shopping here again and again.